People tend to use things the way they need them no matter what the designer’s intention was. I like the thought. We can steer them through good user experiece design but in the end their free will succeds and if the wish or rather the motivation is big enough they will find a way. I … Continue reading How people will always find THEIR way
Whenever I enter a hardware store I have the urge to get out a pair of hand cuffs, find a sales person and tie him to my wrist. So he is always there when I get lost in the endless aisles where logic wasn’t present when the shelfes were filled. Or when I can’t figure … Continue reading Handcuffs in the hardware store
Whenever you talk to someone driving a VW Multivan no matter if it is the new T5 or the older T4 he will complain about that thing in the middle of the back seat that turns into your bed. That hard beam right where your hip will be when sleeping. Even people who only ever … Continue reading The VW Multivan sleeping experience
FAQs. Been updating some lately getting into a lot of discussions if that is necessary and useful.One argument would be "if we get the user experience right we don't need them". We will provide the support to the user when he needs it where he needs it. No need to get him out of the … Continue reading Are FAQs still state of the art?
One can have different opinions on how good or bad it is that a lot of us are living their life completly in public, posting the most intimate details on Facebook and Twitter – open for everyone to read including a future boss and the ex boyfriend. Even if we sometimes think – ouch I … Continue reading Facebook – Use Case gone bad